Heritage
Provo, UT

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Heritage Engages Educational Consultant As "Secret Shopper"

This year has been an exceptional year for Heritage in terms of referrals. We have been serving families for nearly 35 years. Within the past 2-3 years Heritage started to more effectively tell the story of our exceptional, tenured staff and the clinical sophistication of our Peers and Elevate Academies. These efforts resulted in a substantial increase in national recognition, referrals and referral sources.

A cultural cornerstone at Heritage includes continuous improvement by all employees and in being a "learning organization". Our staff believes there is always room for improvement. To assist us in recognizing areas for improvement and avoiding blind spots, Heritage actively seeks third party opinions. For example, we recently engaged a "secret shopper"; someone who acts as a parent considering Heritage for their son or daughter. We wanted them to experience the entire admissions process, learn all they could about Heritage and provide feedback about their experience.

Continue the story here:

http://www.heritagertc.org/eventlist/heritage-engages-consultant-as-secret-shopper-in-continuous-improvement-effort/utm_source=Secret+Shopper&utm_campaign=Secret+Shopper&utm_medium=email

Heritage School is a non-profit residential treatment center in Provo, Utah, that specializes in treatment of mood disorders and students diagnosed on the autism spectrum.